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Steamforged customer support

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I've emailed customer support with a question and got an answer that didn't match what I was trying to ask, so I replied to the email. The original question was sent Oct 13, reply came the 23rd and my follow up was sent the same day. Still no word. Is this normal? I know they've been busy so I don't want to spam them if this is a normal thing. 



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It’s not always the quickest response time on that email, and I know at the moment they’ve got a lot of things needing attention all at once (on top of which, steamcon UK is coming up so everyone will be trying to get things in boxes and systems prepped). 

So if it’s not urgent, I’d give it until later on next week before emailing them again. If it is urgent, and you’re UK or Europe based, a phone call could be worth a try?

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