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      Tales of Infamy   12/13/2017

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Tildom

Missing Dice

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Hi. Rage thread here.

I received my Dark Souls game the October 1st. Beside the issue with the spanish misstranslated cards, it happens that somebody forgot to include the red and black dice in the box.

The first answer I got from your support team was: "I have passed this information onto our replacement parts team and they will be sending out your replacement dice in the coming week".

Weeks passed. I send more mails to your support team and I always get the same answer. Yesterday I got the correct translated cards. But not the dice.

I don't want extra dice. I want a essential piece to play a game I paid for one year ago before its realease. I had to wait six extra months than the rest of backers because the spanish and italian translations, and we all know what happened. But in my particular case I'm still waiting two extra f***ing months because you've been unable to put a bunch of dice in a plastic bag and send them to me to solve a situation that was totally your fault.

I don't know how you have managed your past projects and how are you going to manage your future ones, but based in my personal experience, you have not the slightest idea to treat yor backers and manage the post-selling service.

I just want you to send my dice, the SG content in the next year and don't see you in the rest of my life.

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i know how you feel.

In my case i am missing a completely  insignificant piece.

My boardgame is missing a connector-piece for boss health dials. just 1 male and female connector.

Of course this is not vital to be able to play, but i wouldnt think this is a component that would be hard to replace (just like a dice, how hard can that be?)

My first email to their customer service is from Juli 2017. Havent received a replacement to date, and their response is always the same (parts will be send to you).

If they can't replace a simple thing like that... then there must be something seriously wrong at the departments handling these requests.

 

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On 12/7/2017 at 9:24 AM, lordherpie said:

i know how you feel.

In my case i am missing a completely  insignificant piece.

My boardgame is missing a connector-piece for boss health dials. just 1 male and female connector.

Of course this is not vital to be able to play, but i wouldnt think this is a component that would be hard to replace (just like a dice, how hard can that be?)

My first email to their customer service is from Juli 2017. Havent received a replacement to date, and their response is always the same (parts will be send to you).

If they can't replace a simple thing like that... then there must be something seriously wrong at the departments handling these requests.

 

I have some extras from xwing. Same thing. You in the states?

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