Jump to content
Sign in to follow this  
Howell

Problem with Princess

Recommended Posts

Not sure if this is the right place, but I recently got Princess and it seems theres a leg missing? Is that something that happens a lot, can I get a replacement?

Just not sure what the proper thing to do here is

Share this post


Link to post
Share on other sites

I thought the same assembling Princess the other week... I totally overlooked the leg stuck to the piece of sprue that's then attached to the main part od the model :lol:

Good luck getting her together, she's faffy as hell - still not entirely sure how I managed to get 3 feet touching the base at the same time.

Share this post


Link to post
Share on other sites
On 1/11/2016 at 11:28 PM, Howell said:

Not sure if this is the right place, but I recently got Princess and it seems theres a leg missing? Is that something that happens a lot, can I get a replacement?

Just not sure what the proper thing to do here is

I lost Harmonys head (the wee man got to my models) and i contacted steamforged games, and they send a replacement, free of charge.

 

Great company, and looking after this customer, already has me ordering more models.

 

 

Share this post


Link to post
Share on other sites

I received a Ghast with no weapon arm, and a Stave with no base. Could be minor quality control issues since they are still a small venture.

 

That said, steamforged support replied to me in about 2 days and I had a new Arm and Base in roughly 10 business days, which I consider quick considering it was sent via Royal Mail to America. Great CS, no hassle at all.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×