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Hey guys...just wondering if there's anybody else who didn't get a proper replacement/refund for when your dark souls board game arrived damaged. I've been trying to negotiate with steamforged for a whole game replacement because a lot of the items were broken when they arrived. They replied back to my first two emails almost 1 month after I sent them with vague answers like passing the case to replacement team, then need to wait for the parts from manufacturer. And since then I have waited for another month without getting any further reply...it might be late but I'm really starting to worry about this. I sent them an email requesting for their response again last week but looks like they ignored me completely. Up to this point I'm just really disappointed at how this company treats their kickstarter backers and clients. This is just one of the severely damaged part, it's just the box cover but because of this a lot of the other items in the box got smashed without the cover's protection. Couldn't upload more image but I believe you can imaging how I felt after seeing this.
Edit: I would like to change this thread a little bit and have this a big collection thread for every kind of physical problems with the game. Original posting: This is what I read on Kickstarter right now: How can something like this happen? Paper thin cardboard, directly on the game box, what? I thought there were a delay because they repackaged everything and better? My question is now, how can you even package it worse than that? No wonder people have damaged stuff, Jesus.