arkhos94

Yes. I was initially told the order would arrive before December the 23rd, it arrived (at the wrong adress) January the 4th January the 3rd, I manage to get support on the phone but they couldn't do anything for me before at least 2 weeks (time needed to be able to ask royal mail to search where the package was).

My black friday order was dispatched December the 17th Before he was send, I called and emailed support several time to have the adress changed or the package put on hold (cause the package wouldn't have enough time to reach France before I leave home for holidays). Nothing was done and the package was send at my home adress I was told the package would be delivered the 20th or 21th, but when I left home the 21th nothing had been delivered I'm back from holidays today and still no trace of delivery I send several mail to the support but didn't received an answer. I called several time customer support but noone answer the phone I'm out of idea now, can someone here help ?

Same problem here : email send 8 days ago => no answer, phone => no answer With shipping being late, I need to change the shipping adress or It will be send back to steamforged become I'm not home for holidays If it's send back to steamforged and I end up paying shipping fee twice I will be pissed

I connected at 1:40 am (french hour, so 00:40 am british hour) and was able to get pride (but not mist who was already sold out as were The Exiles: New Alliances box )

Here is a topic regarding steamforged selling policy For a around 2 years, I purchased Guild ball models as soons as they were released (mason, brewer, union, hunter, blackmsith), many of them in blisters. Now, steamforged is releasing models I don't have in boxes (pride, goal post, scenery) along with model I already own. So I have to choose between re-buying model I already own or never having the one I missed. Worst problem is for Pride : all other model in the box were sold in blister but he never was (and so never was available to my FLGS). So, either I rebuy 5 models or I never play him I'm I the only one with this problem ? Does someone know if steamforged plan to adress the problem somehow ? Putting pride on sale on blister (and available to store) and making terrain resin pack with goalpost, balls and scenery for each team ?