Jump to content

duomaxwell007

Members
  • Content count

    17
  • Joined

  • Last visited

About duomaxwell007

  • Rank
    Rookie

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. duomaxwell007

    Dark Souls Card Game

    So the card game is in SFG warehouse and we'll get it before march 16th? Few things I find wrong with that: 1) Arent those shipping boxes a bit big for a card game? What else is in them? 2) For those of us in the US dont they have to ship from SFG to hubs first then ship to us? 3) Speaking of shipping how are we all getting it before release. When it takes boats like a month to get from SFG to the US. Then god knows how many weeks to unload, go through customs and finally ship from their to homes?
  2. Based on my count unless things are being packaged different than I imagine, the stretch goals plus all add ons (both regular and retail exclusives) = 18 boxes? That sounds like a HUGE space hog for one game, unless of course these are some VERY small boxes?
  3. duomaxwell007

    Anyone know SFG replacement shipping method and time?

    finally got my replacement minis today. 9 business days after being shipped. Well now you all know exactly how long this entire process takes lol Also Black_Hand I got that same message with my situation, and just so you know "shortly" means 2-3 weeks.... Yeah they WILL contact you back but.. its gonna take THAT long
  4. duomaxwell007

    SFG response time is terribkle

    finally got my replacement minis today. 9 business days after being shipped. Well now you all know exactly how long this entire process takes lol
  5. duomaxwell007

    Anyone know SFG replacement shipping method and time?

    Well I got something shipped from Belgium and it surprisingly got to me in 10 days (even WITH customs) so lets hope that happens again lol)
  6. Anyone know where SFG ships their replacement parts from and how long it takes? Im in the US they emailed me on Monday stating my replacements had been shipped that day... 6 days later I still have nothing in the mail
  7. duomaxwell007

    SFG response time is terribkle

    Well 18 days after that last email they sent. I get this: " Hi Antoine, Thank you for your patience, I have those replacements going out to you now. Kind Regards, Steamforged Games Support Team" Finally. Now to see how long delivery takes. Also PSA if you need replacements from SFG. Expect to wait 6 weeks before they tell you theyll send em then probably another week for delivery
  8. duomaxwell007

    SFG response time is terribkle

    Id agree if I didnt see posts such as this one: http://forums.steamforged.com/index.php?/topic/37233-a-quick-thank-you/ As for not physically having the staff to reply faster. Didnt their last update say they hired more? Lastly what was the point of making me wait two weeks just to tell me: " We will be in contact shortly with the resolution to this problem." I would have rather they waited until they had the actual resolution to the problem before getting back to me at all. I mean they coulda waited until they were ready to say "we will be shipping replacements" before responding at all. after all "We will be in contact shortly with the resolution to this problem." Doesnt guarantee they will be replying to me with good news. So what if their "resolution" is to do nothing? I waited 2+ weeks just to hear that? Yup that would be great lol.
  9. duomaxwell007

    SFG response time is terribkle

    Im quite well aware that that SEEMS to contradict exactly what I said previously. however I said "lets not praise the sun yet" As in "Hearing from an actual human IS a GOOD thing buts its definitely no reason to CELEBRATE. Im still waiting for my follow up reply after getting that Human... its been... 8 days now... I guess "soon" really DOES mean 2+ weeks to them lol
  10. duomaxwell007

    SFG response time is terribkle

    lets not praise the sun just yet, All thats been done is Ive been informed by a non robot that my issue has been SEEN. Ill wait for the part where they tell me what if anything is gonna be done about it and when it will be done
  11. duomaxwell007

    SFG response time is terribkle

    Well finally got a reply: "Hello Antoine, I'm sorry for the delay in reply, and thank you for bringing this to our attention. This is an issue which we are currently working to resolve, as I'm sure you can appreciate that we are very busy at the moment as we work to make sure that everyone gets their copy of the Dark Souls game. We will be in contact shortly with the resolution to this problem. Kind Regards, Steamforged Games Support Team" Which to me just says "we got your email and we'll be contacting you o tell you what we'll do next" as opposed to "we got your email and we WILL be sending replacements at some point" Well lets just hope by "we will be in contact shortly..." means the dictionary definition of shortly and not the SFG definition of 2+ weeks
  12. duomaxwell007

    SFG response time is terribkle

    Thats why I said HAVING the intellect to do so. I never said everyone DID infact I was implying that most dont so in otherword "If most people werent stupid and knew how to write a proper subject line in their email then that wouldnt be an issue"
  13. duomaxwell007

    SFG response time is terribkle

    Ive heard just as much as anyone else whos waiting for replacement parts? If that were true then this topic wouldnt exist. So that being said. Please do go tell this guy that: http://forums.steamforged.com/index.php?/topic/37233-a-quick-thank-you/ Cause as it stands now Im starting to doubt the validity of his story. "Yours would be first in line after every single complaint that was filed before yours." Youre right again I would be first after every complain filed BEFORE mine. I would think it wouldnt take 2 weeks to read a thousand emails or even 5000. So we shoudl be on my turn by now "They can't magically know which emails are related to delivery issues and which are related to content problems." Yes you can "magically" know its called people having the intellect to write a proper subject line in the email
  14. duomaxwell007

    SFG response time is terribkle

    That may be true but my request would be first in line over the boxes that have been delivered after mine sooooo
  15. duomaxwell007

    SFG response time is terribkle

    Difference is with the "wheres my game" whiners. Pledge Manager and or tracking info or updates on SFG KS page confirm that theyre ON THE WAY they just have to WAIT for them and theyre being impatient. In MY case its been two weeks and I havent even gotten a simple "We've got your email and we will (or wont) take care of this when we can" or "its been shipped heres tracking" I dont care when I get the minis I just want to hear an actual human tell me "Its being or not being taken care of" So that I'll know Im not waiting for nothing. Also my current issue is whats making the wait harder. I just bought a game that had damaged minis. I contacted both the games manufacture and the online retailer I bought it from (in case I didnt hear from one Id hear from the other or increase my chances of getting help in case one did not) and in TWENTY FOUR HOUSE I received an email from BOTH with tracking info and telling me replacements have been sent. So that makes waiting for SFG even worse. I can understand that my example is with companies that are not currently dealing with 35000 orders. However the trade off is its been two weeks, thats 124 days, not 24 hours and I STILL havent heard anything? Whereas the rest of you are saying you HAVE heard SOMETHING (even if it isnt the news you wanted to hear) by week 2. THAT is where the frustration comes in at.
×