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Seth

Missing kickstarter items

Don't know if anyone else has any issues but I received my kickstarter today and its missing the rulebook and the Boreal knight mini boss is missing his head.

I have contacted Steamforged and will update with their reply.

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One of my Silver Knight Swordsmen was missing a shield but other than that I was fine. Still waiting on SFG to get back to me but to their credit they must be insanely busy right now so I can wait.

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I had a bent axe on my Warrior, and my Dancer was snapped at the base - I've contacted SteamForged, but I imagine that they must be absolutely swamped right now.

It's fixable, but shouldn't need to do so

Normally their service is spot on, so I'm happy to give some leeway!

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I got a replacement Knight last week but still no rulebook.

 

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Besides a few mildly-bent weapons that were easily fixed with a hair dryer, the only issue I had was the knight's sword was miscast (missing half the hilt). I sent them an email, so we shall see. I MIGHT be able to sculpt a replacement but it's an awefully tiny piece...

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4 hours ago, Seth said:

I got a replacement Knight last week but still no rulebook.

 

wat?! That excuse of a customer support actually reacted to you? Allmost 3 weeks without any reply for me now

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