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Search the Community: Showing results for tags 'customer service'.
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I know a lot of people are probably contacting Steamforged Games about Dark Souls issues right now. And that's an understatement. I've seen numerous reports of missing and/or busted components, as well as a fair share of people who clearly couldn't be bothered to read the updates over the last few months -suddenly flooding the comments feed with the same two questions ad naseum. But while waiting for a response, I thought that it might be positive to build some realistic expectations and an understanding of just how backlogged they are. With that in mind, has anyone had successful interaction [with a human being, not just the automated acknowledgement bot] through Support@Steamforged.com? Their Facebook account is great at responding -as long as you're happy with them telling you to contact firstname.lastname@example.org, ugh. I'm trying to wait patiently for them to respond, reminding myself that this isn't ebay or Amazon, and they don't have the manpower to reply within 24 hours. It's been about a week since I contacted them, and I haven't heard anything back... Which is starting to seem like a VERY long time, just for an initial response. On the other hand, I don't want to hammer their support team with duplicate requests (I'm sure they have enough people doing that already). It's tough to determine at what point you still need to be patient, and at what point one's request has likely been lost or misfiled. So... The key question: has anyone gotten a direct (and human) response from email@example.com? If so, would you mind posting the dates/time frame? I think it's useful for customers to understand what the real turnaround time is likely to be from Steamforged Support.